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Request Processing

Once an agency receives your request, an FOI Officer will review it to make sure that all the necessary information has been included and the documents you are requesting have been clearly identified. 

The agency will write to you if any further information is required. 

When your request has been processed, you will be sent a letter with the agency’s decision. The agency will decide to either:

  • Release all the documents you requested
  • Release part of the documents you requested
  • Release none of the documents you requested

In most circumstances, the Freedom of Information Act requires the agency to complete your request within 30 days from the date that it was received. Note: This time limit only applies if your request is sufficiently clear for the officer to process it and the application fee has been paid or waived. 

The agency may not identify any relevant documents. If this happens, the agency must notify you within 30 days of the date they received your request. 

If you are unhappy with the decision or the way your request is being handled, see Complaints for further information.